GOT QUESTIONS?
NO WORRIES!
ABOUT THE PRODUCT
How do I use Lou if I have multiple kids?
Leaving multiple notes or pieces of candy, trading nights, splitting completion duties for the map and calendar, or simply buying an extra plushie are all options. There’s no one size fits all to match age, emotional need, and preference for each component, so we suggest testing out what works for your situation which has the added benefit of learning more about your kids’ needs and preferences.
Is Lou only meant for kids who show signs of separation anxiety?
No, Lou can be used to create a fun tradition and use a separation event (e.g., travel, sleepaway camp, date night) to make lemonade out of lemons!
How do I store Lou?
The box Lou arrived in was designed to be sturdy and for continual use. However, don’t forget, Lou is intended to only come out when there is a separation event, so we recommend storing Lou in the box and within your suitcase to keep him safe and out of sight for little eyes.
What are some creative ideas to put in the pouch?
The pouch possibilities are endless! Handwritten notes, pictures, candy or small travel tokens are popular. The Lou community has some amazing ideas and tips on our social feed – feel free to check out #loucomestoyou for more ideas.
What is the recommended age range for LCTY?
Lou was designed to meet the emotional and educational needs of children ages 3-8. However, we have found that older siblings like to get in on the fun, as well!
How did you develop the concept for LCTY?
Necessity is the mother of invention! The concept of Lou came from our own childrens’ struggles with separation and some serious parent FOMO while we traveled for work. When researching ways to help our daughters manage these big feelings while staying connected with us, we realized there wasn’t an option out there. Through many brainstorm sessions during date nights, Lou was born!
What if I want an extra plushie or map?
We realize families with multiple kids might want their own Lou to snuggle, so we have the option to purchase extra plushies, books or printed components separately. Please see the checkout page for more details.
ORDERING & DELIVERY INFORMATION
Can you give Lou as a gift?
Yes! Lou is an especially good gift idea for grandparents looking to help the situation or create a fun tradition - Simply provide the shipping address of the person you want to gift to and select the personalize note option during checkout.
How do I track my package?
A shipping number and link is provided at checkout
What do I do for damaged or missing components, lost packages, returns, or exchanges?
Please contact Customer Care Team who will be happy to assist you.
What is your refund policy?
If you decide Lou is not needed, we will happily accept your return within 30 days of purchase
How long does it take to ship?
Lou is shipped via USPS Priority Mail out of Austin, TX. If you are in the United States, a good estimate would be 5-8 business days after you place the order. Expedited Shipping is also available (3-5 business days)
Do you deliver outside of the United States?
Yes! We are currently delivering throughout North America. Shipping prices and delivery times will vary depending on location.
What do I do if I want to change my order after purchase?
Once an item is purchased, we are unable to undo the order so please confirm your order details are correct before you finalize your purchase
For any other questions, please reach out to our customer service team who can help you directly. Thanks so much for being a part of the Lou community!
CONTACT US
GOT QUESTIONS?
NO WORRIES!
ABOUT THE PRODUCT
How do I use Lou if I have multiple kids?
Leaving multiple notes or pieces of candy, trading nights, splitting completion duties for the map and calendar, or simply buying an extra plushie are all options. There’s no one size fits all to match age, emotional need, and preference for each component, so we suggest testing out what works for your situation which has the added benefit of learning more about your kids’ needs and preferences.
Is Lou only meant for kids who show signs of separation anxiety?
No, Lou can be used to create a fun tradition and use a separation event (e.g., travel, sleepaway camp, date night) to make lemonade out of lemons!
How do I store Lou?
The box Lou arrived in was designed to be sturdy and for continual use. However, don’t forget, Lou is intended to only come out when there is a separation event, so we recommend storing Lou in the box and within your suitcase to keep him safe and out of sight for little eyes.
What are some creative ideas to put in the pouch?
The pouch possibilities are endless! Handwritten notes, pictures, candy or small travel tokens are popular. The Lou community has some amazing ideas and tips on our social feed – feel free to check out #loucomestoyou for more ideas.
What is the recommended age range for LCTY?
Lou was designed to meet the emotional and educational needs of children ages 3-8. However, we have found that older siblings like to get in on the fun, as well!
How did you develop the concept for LCTY?
Necessity is the mother of invention! The concept of Lou came from our own childrens’ struggles with separation and some serious parent FOMO while we traveled for work. When researching ways to help our daughters manage these big feelings while staying connected with us, we realized there wasn’t an option out there. Through many brainstorm sessions during date nights, Lou was born!
What if I want an extra plushie or map?
We realize families with multiple kids might want their own Lou to snuggle, so we have the option to purchase extra plushies, books or printed components separately. Please see the checkout page for more details.
ORDERING & DELIVERY INFORMATION
Can you give Lou as a gift?
Yes! Lou is an especially good gift idea for grandparents looking to help the situation or create a fun tradition - Simply provide the shipping address of the person you want to gift to and select the personalize note option during checkout.
How do I track my package?
A shipping number and link is provided at checkout
What do I do for damaged or missing components, lost packages, returns, or exchanges?
Please contact Customer Care Team who will be happy to assist you.
What is your refund policy?
If you decide Lou is not needed, we will happily accept your return within 30 days of purchase
How long does it take to ship?
Lou is shipped via USPS Priority Mail out of Austin, TX. If you are in the United States, a good estimate would be 5-8 business days after you place the order. Expedited Shipping is also available (3-5 business days)
Do you deliver outside of the United States?
Yes! We are currently delivering throughout North America. Shipping prices and delivery times will vary depending on location.
What do I do if I want to change my order after purchase?
Once an item is purchased, we are unable to undo the order so please confirm your order details are correct before you finalize your purchase
For any other questions, please reach out to our customer service team who can help you directly. Thanks so much for being a part of the Lou community!
CONTACT US