Once an item is purchased, we are unable to undo the order so please confirm your order details are correct before you finalize your purchase.
Yes! We are currently delivering throughout North America and Mexico. Shipping prices and delivery times will vary depending on location.
Lou is shipped via USPS Priority Mail out of Austin, TX. If you are in the United States, a good estimate would be 5-8 business days after you place the order. Expedited Shipping is also available (3-5 business days).
If you decide Lou is not needed, we will happily accept your return within 30 days of purchase, to learn more about how to start your return, visit our refund policy page.
Please contact our Customer Care Team who will be happy to assist you.