FAQ Delivery
What do I do if I want to change my order after purchase?
Once an item is purchased, we are unable to undo the order so please confirm your order details are correct before you finalize your purchase.
Do you deliver outside of the United States?
Yes! We are currently delivering throughout North America and Mexico. Shipping prices and delivery times will vary depending on location.
How long does it take to ship?
Lou is shipped via USPS Priority Mail out of Austin, TX. If you are in the United States, a good estimate would be 5-8 business days after you place the order. Expedited Shipping is also available (3-5 business days).
What is your refund policy?
If you decide Lou is not needed, we will happily accept your return within 30 days of purchase, to learn more about how to start your return, visit our refund policy page.
What do I do for damaged or missing components, lost packages, returns, or exchanges?
Please contact our Customer Care Team who will be happy to assist you.